ComplaintsforThe Joint Chiropractic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I canceled my membership in person on the 2/21/23 which was 7 days before my card was to be charged. I followed all the cancelation policies to a tee. I even have a copy of the form I filled out and the employee signed and dated it. Even after all of that they still charged my card 89 dollars. They refuse to answer the phone and I want a refund issued.Business response
03/02/2023
Hello,
This patient seems to have made a mistake on which clinic she has left the complaint on the BBB. You can see from her address she lives in ********* and is associated with The Joint Chiropractic clinic in Southwest Arlington which is a different franchisee. She has never been to my Joint Chiropractic clinic in Temple. The contact information for the Southwest Arlington clinic is ************** and I have also attached an online review she left for the correct ********* clinic.
Customer response
03/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I did not file on Temple location. I filed on the corporate office. I will refile my claim.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.