ComplaintsforTimes Record News
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Complaint Details
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Initial Complaint
07/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My wife, Juanita and I started a subscription to the WF newspaper approx 3-4 weeks ago ( July 5,20220 and paid for three months service. We received 1 issue on the following Sunday but nothing since. We did receive three copies of the ******* Republic paper through the mail. After 4 phone calls to the number -XXX-XXX-XXXX to complain, , we still have not received service, after they promised to rectify the issue at once.Business response
08/25/2022
Business Response /* (1000, 5, 2022/07/19) */ Your subscription has a start date of 7/12/22. I have talked to the contractor delivering that route and he will make sure that delivery is started and delivered for the remainder of you subscription. I will issue you credit for a week for missed papers and as for the ******* Republic paper I have no clue as to why your are getting that. Your subscription calls for a motor route deliver, in ******* ****** The phone number that you listed is not one of our numbers. In the future if you will call (XXX)XXX-XXXX, this is a local number and we can assist you faster.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.