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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After filing one complaint against *************** (***) I received a call from a Dereesha ***** who told me that a human being could take my payment. She also gave me her direct phone number in case I had future problems with **** customer service (CS).I left five messages with Ms. ***** all of which have gone unanswered. Now, my question is, why does *** have such egregious CS? and why would someone give another individual a phone number that when called is totally ignored?I get no where with **** **.Business response
09/19/2024
We are not BOA (***************) we are American Bank of Commerce a community bank with our headquarters in ******* ****** We have no affiliation with BOA. Please visit our website is ********************************* or give me a call at ************.
Thank you
******* **********, SVP, Director of Enterprise Compliance
Initial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is violating ***** rules as they have intentionally changed the year of incorrect information on my credit report. They are intentionally trying to prevent me from being able to apply for things in the futureBusiness response
09/13/2024
American Bank of Commerce is responding to the complaint from ******* ******** on 9-6-2024. We have called Ms. ******** twice and sent an email today to speak to her about the complaint. We show that we do not have a loan or a dda account for ******* ********. We would not intentionally violate the Fair Credit Reporting Act or the Fair Debt Collection Practices Act. *************** could give me a call at ************, I can help get this issue resolved for her.
Thank you,
******* **********, SVP
Director of Enterprise Compliance
Customer response
09/18/2024
I am rejecting this response because: Ive sent in a screenshot from experian showing otherwise and they stated that *************** sent in the information to them and that they will keep this incorrect information on my record.Business response
09/18/2024
Good morning -
We are American Bank of Commerce, not **************** We are a community bank, and our headquarters are in ******* ****** Again, we are not *************** and have no affiliation with them. Here is our website address ********************************* if she would like to go in and review for confirmation. Ms. ******** can give me a call at ************ to discuss.
******* **********, SVP, Director of Enterprise Compliance
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.