ComplaintsforHarmons Grocery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 2, 2023 a client I advocate for was harassed and discriminated against at Harmon’s grocery store in West Jordan, Utah for having a (VERY well behaved) service dog in the store. She was approached by two different managers 4 times. First telling her she couldn’t have her dog in the store and she needed to leave, then telling her Harmons Policy trumps federal law, then she was told she could continue shopping but the dog had to be taken out to the car, then the manager tried to play with and touch the dog that was wearing a vest that said “SERVICE DOG, DO NOT TOUCH”, then was told the police would be called. Her fully trained service dog didn’t leave her side the entire time she was in the store. She has a deadly food allergy and her dog can detect if it’s in the food she’s buying because it’s not always listed or has been cross contaminated. On top of that, she also has a heart condition that causes her to faint unexpectedly. Her dog lets her know when her heart is acting up so she has time to sit down instead of having a hard fall in the middle of the store. The managers and staff are not properly trained in ADA laws, which tells me every single person with a disability that goes into one of their stores is NOT safe, and could be threatened to be kicked out for using medical equipment to help keep them alive, too. Would they have threatened to take my oxygen tank away? I need it to stay alive just as much as my client needs her service dog to stay alive.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.