Customer ReviewsforTotal Home Services of Utah Inc.

Worst company to do business with! They only care about the money and not the customers. They lie in order to get more money! They are rude and you cant even get management to fix there errors! Also ****** is the worst person you can talk to since he says he is the highest rank in management but doesnt have the decency to follow up instead he threatened me and follows through with it also! He is super rude! I am flabbergasted by this whole experience

We received this work order from **************** while she was still under her warranty. That warranty expired on 12/6/2022. We were still happy to complete the repairs on her washer once the parts arrived. She was also asking for repairs to be done on her dryer. Unfortunately, because this request was made by her (we never got any work order from GE) we let her know that it would be a service fee since it no longer has a warranty on it based on HER purchase date. She called our office numerous times about that specific issue. We have all explained to her that until we have a work order from her warranty company that clearly states she is being offered a warranty exception because her warranty has been expired. She has yelled and argued with our dispatcher several times when this process was explained to her and also explained to her that we are following our contract with her manufacturer warranty. When she didn't get the answers she wanted after screaming and yelling at our dispatcher, she was transferred a manager, ******. He also reiterated what was explained to her by the dispatcher several times. She still wasn't accepting the answer and was expecting free service even though she was outside of her warranty period. She got very upset with him as well and was yelling so loud she could be heard from across the hall and she was not on speaker. She got even more upset when he refused to give out the phone number for our CEO. She was not threatened in any way. She was simply told that she had 2 options, get us a work order from her warranty stating it was covered or pay for the services as we do not provide free service (nor does anyone else that wants to stay in business). Due to the harassments our office has had to deal with on several occasions, we have placed her on our do not service list. We are also flabbergasted at how she would treat our staff simply because she felt she was entitled to free services after her warranty had expired.

This are complete lies!!! I even provided the service tickets regarding my appliances. And I requested for the calls to be listened to but ****** refused. If they can provide that evidence it will be clear who is lying and who isnt. I dont care to be serviced by a company who threatens customers and at no point did they do any free service or was I ever trying to get a free service unfortunately GE sent me to them and I completely regret it and have a professional company coming to take a look at it because it the service ticket was opened prior to the expiration date. This company is super unreliable, unprofessional and all I received from them has headaches and for ****** to threaten me and as you see in the comments he followed through. He didnt care about the customer and he only and did prove his POWER like he said. Just listen to the call. Let me guess that wont be possible because he did indeed threaten me and now I am in a blacklist, another power move on his end.

Very poor ethics. The service was more of a check it out and say to expensive to fix (replace it all), and leaves. 3 months later I get a letter from a collection agency saying I owe them the $60 fee for the service plus $24 for fees. I call Total Home and they tell me I should have paid the service guy. I say he never asked for money. They say there is nothing they can do since they already sent it to collections. So Total Home never asked for the money and didn't sent or email any bills.... but sends to collection agency. I have the one email they sent which they cant find a replacement board... it has no cost or line items.

We received this customers information from his home warranty company. All homeowners are fully aware they have a copay when they place a work order with their warranty. We did call him several times as well as sent several email invoices to try and get him to pay the copay of $60 that he was aware he had to pay. He did not return any calls or emails. It wasn't until we were left no choice but to send it to collections about 3 months later that we heard from him and he was very upset. We provided a service to him through his home warranty company of which he requested and he did not pay for his part of the service.