ComplaintsforBrowning
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently purchased the Browning X-Bolt 300 WIN MAG, and on the first day of my **** I had the firearm slung to my pack and noticed later that evening the bronze coating on the barrel began to wear off showing bare metal, and after a few more days, the barrel got much worse.There were 4 of us on my trip, all with X bolts, and my gun was the only one to show this type of tarnish. Leaving this review is my last resort because I have emailed & called Browning customer service and spoke with them, and told them my story, so they sent me a shipping label to send my rifle in for warranty repair or so I thought.They had my rifle for roughly 2 weeks before they sent me a form saying they would have to re-cerakote my barrel for a price because it was coming off. (Obviously)When I called and asked for details, i was told cerakote doesnt just come off dude, you must have put some something on it" EXACTLY WHY I SENT IT IN!! Respectfully, I am a USMC veteran who purchased this rifle for myself to take on my ***** **** back in October and to be used for our nonprofit for that takes disabled veterans hunting, which I am the brand manager of.This situation with browning has really upset me, and as of right now this situation has been kept a secret between my close friends because I believe I just got a bad product, and not all are like this, but at this point the customer service and gunsmith have me in question about the integrity of Browning. I chose to leave this review on BBB because I am not one to use my social media platform to shame an organization or company when I believe things can be settled correctly, but after my recent interactions with browning customer service, I am beyond irate and cannot believe this how a prestigious company treats their consumers.Be ware of business that lack integrity.Business response
11/30/2023
**********************:
The Service ticket on this repair was # ****** unfortunately the gun has been returned to you with no action taken to repair. The Cerakote is a finish that can wear off as with any other coating like this if it is scratched and or rubbed against something this finish can come off. I am assuming that it was rubbing against something on your backpack and once the finish starts lifting it can get bigger. However because this is a new 2023 gun I am surprised that they didn't just re Cerakote it for you. If you will contact me I will send you another label and we will run it thru the ****************** and take care of this for you.
My direct # is ************ I look forward to hearing from you so that we can take action to get this taken care of for you.
****** *************************** Manager
Customer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.****** cleared up all issues, and Browning has elected to fix my firearm.
Sincerely,
***************************Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have read complaints about the same experience that I have with this company..The barrel is bad and they blame it on the bullets..I sent it in the first time with other issues and they fixed some. They said that I need a new barrel. So I sent it back to have a new barrel they tell me that the gun is no good. That now I got to buy a new one..I had bought 3 scope thinking it was those.Until I bought a really good one then I knew. I contacted them and they didn't seam to happy that I wanted to get them to check it out..most companies have a lifetime warranty on accuracy are at least if they well admitting that the barrel is bad they will replace it. Not brownie. I want people to beware of this before they buy brownie rifle.Business response
03/28/2023
The gun in question is at our ****************** # ******. Because the gun is a **** manufacture it is out of warranty. As a good gesture we are offering the customer a special discount to replace it with a new gun. the customer gave the go ahead on 03-27-2023 for the replacement gun.Customer response
04/03/2023
Complaint: 19857661
I am rejecting this response because:
Sincerely,
*********************Customer response
04/04/2023
I want everyone to be aware of what kind of company they are. That if you buy a ****** that is not good then it is. Your problem. You have to pay again for it again. Every time I went to shoot this ****** I had to make adjustments one scopeI took back 3 times then just bought another brand .... they still don't understand how long I been going through this...I have not used this riffle except deer season.. and more time on the shooting range..so.i want people to be aware of bromine companyBusiness response
04/04/2023
The gun in question is at our ****************** # ******. Because the gun is a **** manufacture it is out of warranty. As a good gesture we are offering the customer a special discount to replace it with a new gun. the customer gave the go ahead on 03-27-2023 for the replacement gun.Customer response
04/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************I know thatt the gun is **** . All I want people to know is that I have never been satisfied with this product since
Ii had it . Yes I going to try another one. But I want people just to be aware that brownies doesn'tstand behind their products when it comes to accuracy .. they blame it on bullets and it is old ..most gun that any thing now days has lifetime on accuracy...
Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new Browning rifle September 2021. When I inspected rifle chamber it was found to be defective. The chamber reamer was inserted incorrectly. The reamer cut into the rifling. This forces the bullet to one side of the barrel hitting the rifling uneven. Browning knows the gun is defective because I sent it to there warranty center. They refused to fix. I spoke to Micheal the warranty manager and Jackie the customer service manager. The uneven rifling affects the function of the 1500 rifling. Browning is aware and refuses to fix. While talking to warranty I discovered they have put out many rifles with these defects. And continue to do so which is unethical.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.