ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Planet Fitness entered a membership contract with my 16-year-old child, ***** *******. As I am sure you are aware, as a minor, ***** ******* is not legally capable of entering into a binding contract without parental consent, rendering the membership agreement invalid. As ***** ******* is a minor, any transactions made without parental authorization are unauthorized and must be reversed in accordance with consumer protection laws. All fees totaling $284.71, charged via electronic funds transfer, must be refunded immediately. I kindly ask that you process the refund promptly and confirm the cancellation of *****’s membership. Additionally, I urge you to review your policies regarding the enrollment of minors and ensure that proper procedures are in place to prevent similar issues from occurring in the future. Please contact me at your earliest convenience to confirm the refund process and membership cancellation. Thank you for your attention to this matter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.