ComplaintsforOutsource Receivables Management

• Initial Complaint

  06/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Outsource Receivables Management. I do not have a contract with Outsource Receivables Management, they did not provide me with the original contract as I requested.

  Business response

  06/07/2024

  Outsource is a third party debt collector contracted by the original creditor ********************* Outsource has never received any request from the consumer for a copy of any validation information. Outsource spoke with the consumer on 5/28/24 and the consumer requested to settle the account. ********************** investigated the validity of the debt with the original creditor and was approved to accept a settlement. This was relayed to the consumer. Outsource has not received payment on the outstanding obligation and has made multiple attempts to contact the consumer since the 5/28/24 conversation. If there are questions not his account you may contact our office at **************.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 07 ******************, I do not have a contract with OUTSOURCE RECEIVABLES MG, they did not provide me with the original contract as I requested.

  Business response

  05/16/2024

  Outsource Receivables Management has communicated with the consumer a number of times regarding this obligation, Outsource has investigated the debt and the obligation is legitimate and outstanding. The debt is for unpaid tuition to the ****************** for Spring Semester 2019. Outsource has no record of the consumer ever disputing the debt, nor requesting validation of the debt in writing from the agency. Therefore, the claim that the consumer requested copies of a contract that was not sent is untrue. Outsource is willing to speak with the consumer about the obligation in an attempt to resolve this issue. If there are any further questions you may contact our office at **************. 

• Initial Complaint

  10/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They keep calling and requesting I return call to Mandy. I have declared bankruptcy and they are not supposed to call or contact me for collections.

  Business response

  10/13/2023

  The original Creditor was not listed on Bankruptcy. The account is coded bankrupt as of 10/13/2023, We will cease collection efforts.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reporting an account on my credit report that is not my debt and was not authorized. I dont and have not even resided in the ***************. When contacting the company I was told they would not remove it, even after I had filed and sent a copy of the police report and a mortgage statement showing I didnt even reside at that address during the time the account was opened. All attempts to resolve have gone unanswered and/or unresolved.

  Business response

  06/20/2023

  Outsource has spoken to the consumer on 3/30/22 and 6/16/22. At that time the consumer had indicated the account was fraud and that a copy of the police report was being sent to the Agency. At this time, Outsource has not received a copy of the report. Outsource investigated the issue with the bank and the bank indicated the charge was correct and owing. Outsource is willing to review the police report if a copy can be provided to Outsource. you may send a copy to ************************************** or mail top ************************************************. If there are any questions and the consumer would like to contact our office, you may reach ** at **************. Thank You

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im currently getting sued by this company for a **** from my old dentist. I do understand I do owe this money and plan to pay. However Ive called multiple times to handle this **** with payment arrangements after being told payments arrangements would be fine. After a week when I told them Id make the payment they then told me payments didnt work for them. After about another two weeks when I had enough to pay the **** I called to pay once again just to be told the payment was another 300 on top of what I already owe. I was unable to pay for this **** because they keep changing the price and its one story after another

  Business response

  07/13/2022

  Regarding complaint #********.  This consumer was dealing with the office located in ***** ****.  This complaint was submitted to the ***********, ID office.  This complaint should be referred to The BBB that would handle ****, or be submitted to Outsource, *********************************************;

  Business response

  07/15/2022

  Dr Gary Hoops referred an outstanding debt for the consumer to Outsource Receivables Management on 11/2/2021. Outsource sent out written notification to the consumer on 11/4/21 and made multiple attempts to contact the consumer by telephone. When no response was received by the consumer Outsource prepared the account for referral to our attorney for legal action on 3/28/22. The consumer contact outsource on 5/3/22 informing the agency he would like to pay, however, no payment was received from the consumer. Outsource explained the legal process to the consumer and that we cannot stop the legal process without payment. The consumer then contacted our office on 5/10/22 to inform the agency he would make a payment, but no payment was made. The consumer was then served a summons on the outstanding balance. At that time the filing fees and service fees were added to the outstanding amount as allowed by statute. The consumer then called our office to complain the balance had increased. We explained the reason for the increase and the adjusted balance. The consumer said he would get his attorney involved. Outsource the received the judgment for the court and began to prepare a garnishment of the consumer's wages. The consumer called Outsource stating he desired to pay the balance before any garnishment was sent to his employer. The consumer did pay the outstanding balance on 7/12/22. Outsource did not randomly change the balance. All charges were valid and approved by statute. The consumer was aware of the action being taken by the agency, and provided multiple opportunities to resolve the issue prior to legal action. Outsource feels that the complaint does not accurately reflect the situation and, if needed, can provide copies of the legal documentation outlining the time frame detailed int his response. If you have any questions regarding this matter please feel free to contact our office at **************.

• Initial Complaint

  02/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I keep receiving calls (recorded) from someone named ***** at Outsource receivables. I have no outstanding debts which havent been paid in full. These people need to stop calling me. They dont even tell me what it is about! Im asked to call this number. **************

  Business response

  02/14/2022

  We have been attempting to contactPrudence Lay in regards to a outstanding obligation referred to our office for Collection. The item in question is for **** Anesthesiology for a date of service of 8/22/2019 and, according to our records, the debt is question has not been resolved. If *********** believes the issue to be paid in full as indicated in her complaint, she may send us proof of payment and Outsource will investigate any information provided by the consumer. If there are any questions regarding this issue you may contact our office toll-free at **************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩