ComplaintsforSunset Framer & Art Gallery
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3/21/204 I turned over 7 pictures to Sunset Framers requesting $800 dollars of framing work. These images are of high sentimental value and cannot be replaced. The business then went dark and did not contact me. In July I began to reach out to them and drop by their office. They ignored my calls and their office is constantly closed with every day a new sign up on why they're not in the office. Three weeks ago the owner finally contacted me telling me to come in, however every time they set they cancel or do not show. I have no idea on how to get my art returned to me.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had gone to this business with two framed pictures that had been damaged when they fell down off our wall. The frame was damaged on one piece and the glass broke in the other. The date was 4/2/2024 and we were hoping to get them repaired. They said they could repair them so we paid the business $167.06. Order #********. We stopped by the business the first week of June to check on them and the work was not completed. We were going on vacation and asked if they could complete them by July 12. After returning from vacation we called to see if the work was done. No answering of the phone. Since then we have stopped by on numerous occasions and the store appeared to be closed. Note on the door said they were closed temporarily due to an illness and a number to call. Still no response!
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.