Customer ReviewsforR.C. Willey Home Furnishings

This year, we bought a couch and a fabric protection plan from them. We picked a couch we loved, had it customized, and waited eagerly for it. They called to say it was ready and would be delivered by the end of the week. I moved our old couch out the night before, but guess what? No delivery. The salesperson screwed up the schedule, delaying the delivery by almost a week. We were left without a couch in our small condo.After raising h*** at the store, the manager refunded us $250. That was the only decent part of this ordeal.When the couch finally arrived, it was a messdirt marks, scuffs, and even plastic screwed into parts of it. The liner on the ottoman was falling off, and one of the sectionals was missing the bracket to join it together. When we called the sales **** she nonchalantly said this happens all the time and basically told us not to expect perfection. Are you kidding me? I'm 45 and have bought several couches in my life without ever facing such shoddy service.I asked what they planned to do to fix this mess. She said she'd talk to her manager and get back to me, and we also scheduled a ***air tech and a cleaner. Surprise, surprisethe tech never showed up. This was after I took time off work to be there. When I called customer service again, I was told they couldnt fit us into the schedule.The sales *** called back to say they thought they'd done enough by giving us the $250 refund. That refund was for the initial screw-up, not for delivering a defective couch. We paid for a fabric protection plan, and they're acting like they're doing us a favor by sending someone to clean it.We love the couch and are keeping it, but Ill fix the issues myself because I refuse to deal with RC Willey again. Their incompetence and disregard for customer satisfaction are appalling. They might offer good prices, but it's at the expense of any semblance of good service or customer care.

Hi *****! I apologize for the inconvenience and frustration you have experienced. You will need to call our Meridian store at ************ to speak with your salesperson or customer service if any other assistance is needed.

RC WIlley ripped us off by selling a defective mattress. Several years ago, I bought a ******* Medium Mattress Beautyrest Silver CA King at my ** *****, **** store. We paid $1,399, (they threw in the sheets, which are low quality and uncomfortable) the salesman told us, as we laid on the sample for about 15 seconds, that this medium 'high-quality mattress' was one of the best brands for back pain and should easily support my husband who's 6'3", 250 lbs, a former pro-football player who suffers from chronic neck, knee and back pain. The salesman told us everything we wanted to hear, just so they could move out the extra inventory of these flawed, poorly mass-manufactured mattresses with shallow low-density foams that result in lumps and sinkholes to the very bottom of the base within 30 days due to lower quality coils. I am 130 lbs, and within weeks, I sunk to the bottom of the mattress. We purchased the base for this brand, We tried to make the best of it, feeling foolish for trusting a reputable company, RC Willey, with whom we've done business for over 30 years. So we ended up putting pillows under the mattress to provide support. We invested in expensive mattress pads, bedding, and anything we could think of to get the mattress to even out and not result in us waking up in hip, neck, and back pain every morning. Here's what I've learned; Never do business with RC Willey again, don't buy discount or marked-down beds, even if they were considered high-quality in the past, do your homework, take your time, and pay for the best-rated bed you can find. Quality sleep is crucial to your overall health and quality of life.

Hi Amy! I apologize for the frustration you have experienced. Our records show that you purchased the mattress as is, and all as is mattresses do not have any warranty. The salespeople are very clear on that when selling as is mattresses. I apologize, but there is nothing we can do for you.

Will never purchase another item from RC Willey. They lost my purchases "in shipping." After I called and began questioning them, they delivered items, but two of the seven arrived damaged. The deliveries were also five weeks late. Different departments gave me conflicting stories.Very disappointed!

Hi *****! I apologize for the inconvenience and frustration you have experienced. Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.

First of all I want to say I did not want to write this review as we have bought all our appliances and some furniture through RC Willey in ********, ID. We bought an ** refrigerator in 10/2018 with full 5 yr warranty and financed through them as well. The compressor on the fridge went out in August. I called and they said I was outside of the warranty although mentioned if I had financed it, it would have extended it one year (which I did) to cover it. After telling them I did finance then they claimed that is a new policy. So I buy a new fridge and let them know 5 years ago when they installed the fridge they cracked out brand new hard wood floor step and to please notate it so it doesnt cause any more damage on this install. Their customer service department said they notated it (didnt offer any additional support and that they would be careful with the new fridge install). This time they put down a blanket and protected the hard wood step although dented the wall in 3 spots (pic included) and scratch/dented our hard wood floor right next to were the fridge was slid sideways. Also on Saturday when we bought it I had asked RC Willey about the 7 yr warranty (1yr extension for purchasing the Blue Rewards membership and 1 additional year warranty for financing it with RC Willey) we were promised from the salesman, **** ******, on this new ***** fridge. When we asked for it in writing **** said they will take care of that at the ticket counter. Upon purchasing and asking the ticket counter they directed me to customer service to get it in writing by which they said they dont have anything in English but instead handed me a Spanish packet that after a Spanish speaking person read it doesnt say anything about the 2 year extension above the 5 year for this fridges parts and labor. Argggg! Did I just get bait and switched?!?!

Hi ****! I apologize for the inconvenience and frustration you have experienced. To clarify a few things, Blue Rewards did not exist in 2018, so unfortunately, extended warranty extensions also did not exist. We unfortunately cannot do anything regarding damage from years ago, but we can assist you with anything from the most recent delivery. You will just need to call our Meridian store at ************ to get a claim submitted. I apologize that the store did not have any handouts about Blue Rewards on hand, but all of the information regarding Blue Rewards and its benefits can be found on our website here: *****************************************************************************

BUYER BEWARE! RC Willey will NOT stand by their own Satisfaction Guarantee or policies and they will NOT do what they can to rectify the wrongs they have made. Hopefully this prevents another customer from experiencing the inconsiderate and disrespectful employees and Managers that work here.After purchasing two washers within a week that are both defective, it was confirmed that the initial washer still hadn't been refunded. The Appliances Manager - ******, tried telling us it was a credit card issue when in fact it was the incompetence of the employees for not fully initiating the refund in their system.Per the ongoing Labor Day sale, they overcharged us on the washer when we purchased it 3 days ago. To fix the situation, ****** offered a $50 discount on the same model of washer which shouldve already been applied when initially purchased. This means the discount he offered was $0 to rectify the issues. From there, the best he could do was a 10% discount to reimburse us for the troubles and experience. Yet another example of how this place will not stand by their own policies.Given ******* incompetence as a manager, the unsatisfactory experience the sales staff provides, and the lack of customer service, I will not buy anything at RC Willey moving forward and will adamantly advise anyone to steer clear of RC Willey for any purchases in the future.

We are truly sorry to hear about your frustrating experience, ******. Your feedback is valuable to us, and we apologize for the challenges you faced. Please email us at ******************************************* with your order number, phone number, or account number and we would be happy to look into this further for you.

We purchased a new sectional back in February along with the 10 year fabric warranty. By March 30 the seams of the couch were separated. I filed online for them to come out, no dice. I called several times and finally got a hold of someone. It took a few weeks for them to come out and take a picture (which I already sent). They said I would need to wait 8-10 weeks for a replacement cushion. Here we are 6 months later and no update. We stopped into ********* RC willey and I asked at the counter about an update, they had none. I asked to speak with the manager and the clerk said they will just give you the same answer I said that was fine. The manager said we dont have any updates, but I have waited a year for a replacement, it just depends I asked if there was any timeframe for replacement in the contract and she said no. Discouraged and disappointed I said ok and started to walk away and she yelled you dont need to be rude about it!. I was quite taken aback being yelled at by the manager. I then spoke with a salesman who was quite kind and provided my the service departments direct phone number to hopefully find more answers and he informed me it should not have taken that long. We intended on buying a refrigerator there that day but I cant bring myself to spend anymore money at a place that treats their customers like that after the sale. They made their money and then are no longer interested.

*******,Thank you for reaching out to us.We do apologize for the extended wait time on getting your replacement cushion covers.We submit the claim to the manufacturer and are at the mercy of their time frames of when the parts will be shipped to us.You can call the customer service team at ************ keep informed about any updates on your order.

PLEASE READ: This is not about seeking a discount or anything free as I would NEVER shop here again I'm sharing to save a potential customer from shopping here. ********** provides excellent service, including price matching, and their customer service is top-notch. After a frustrating experience with RC Willey, where I encountered multiple issues with a washer purchase and lackluster customer service, I then bought both a washer AND a dryer from ********** with a smile on my face when I was originally just looking for a washer.Heres what happened: I bought a washer from RC Willey twice within a week. The first one smelled like smoke, and after returning it, I didnt complain. I then purchased a second BRAND NEW washer since I was already there. The second washer had a leak! I then complained. ******, the appliance manager, offered me a $50 discount, which turned out to be the Labor Day discount I should have received initially. They just didnt tell me about it or apply it to my original purchase. They also offered a free delivery service that was unnecessary since I had my own truck. The lady who stood next to me in the customer service line said they owe you a free washer, and the girl who worked at customer service apologized and knew that ****** was wrong. ****** had a disgusted look on his face the whole time I talked with him, I was also trying to be patient. After all this I just said I would like a return and they realized they never sent the refund through for the first washer it was just in the system..The ****** here is to choose a retailer where you feel valued and you will not find that at RC Willey. A better experience is worth more than the potential savings they offer that are potentially not even real. The worst part wasnt even the washers, it was working with ****** who only cares about his margins on one $600 sale and not returning customers.

We are truly sorry to hear about your frustrating experience, ******. Your feedback is valuable to us, and we apologize for the challenges you faced. Please email us at ******************************************* with your order number, phone number, or account number and we would be happy to look into this further for you.

Employee stole my phone IPhone 15!Called the phone immediately after losing phone they cut it off! 30 min later they cut it back on!When I tracked my Iphone it showed the phone had left location of the store and returned 24 hrs later! When I confronted the badly built rude Hispanic lady in there warehouse got rude then tried and said I threatened them go figure! The criminals playing victim!

****, when a phone is misplaced or lost in our stores the associates at that location will bring the device to a protected area in our store like the customer service office or our will call. After pairing with our ********* location this is what happened. Forgetting your phone at our store does not mean that it was stollen. Your phone was also turned off when it was turned into will call which is why you could not call it and why it was turned back on later that day. Commentary on someone's race or physical description will not be tolerated. If we have to remind you again unfortunately, we will ask you to not return to RC Willey. We are happy you were able to find your phone and hope you have a good start to your week.

First Class products with First Class delivery and set up

*****,Thank you for the 5-star review. We appreciate your feedback and we look forward to seeing you again soon.

In January of 2023 I purchased a ***** and recliner loveseat. Less then 6 months after purchasing the the TV had many issues. After calling the store they passed the buck to **. Needless to say they were useless and we ended up buying a new TV somewhere else. Now for the loveseat power recliner, I called to talk to customer service because not only is the power headrest not work but the right side of the frame is now leaning in. The item is under warranty but they want to charge me to look at it. So I guess not under warranty. I at this point guess they just sell disposable furniture and really don't care about repeat customers.

Hi ******! I apologize for the confusion you have experienced. Electronics have a one-year manufacturer warranty so any issues within the first year do have to go through the manufacturer for resolution. Manufacturers of furniture also generally do not cover the labor for service after the first year. While the parts for your couch are still under warranty, the labor is not. Please call our customer service at ************ to arrange service on your couch.