Customer ReviewsforKen Garff

I contacted the parts department at Big Star Chrysler Jeep Dodge in ******* ***** to get a ABS module for my vehicle. The regular price of the module at any Dodge/Jeep/******** dealership across the state is $288.00 but most dealerships are out of stock of this particular part and another dealership told me ******** in ******* had 40 in stock. Parts person said they had them but the price would $576.00; twice the price as normal. ******** is price gouging this limited stock item on the market and taking advantage of their customers.

Unresponsive, unable to get parts. Have to call constantly to get an update. Why take an appointment if you aren't going to have the parts ready? Even further, why not update your customer when a vehicle has sat there for over 6 months?When I called to further inquire STILL no answer. I had to threaten a lawyer over email to get a call back at all. At which point I was told "they can't get the parts, I don't know what you want me to do!" And then told I could come get my vehicle (no airbags due to recall) whenever. I said absolutely not, you'll drop it in my driveway "not sure we have your address"Overall negligence and not a professional environment. Don't go here.

Buyer Beware ** *********** life lessons I will share with you I bought a ***** captiva sport in May of 2020 just the start of Covid pandemic. I bought it used as is that is why I bought extended service warranty. May of 2024 my warranty ran out.October 2024, I just recently came from the mechanics at **** Brother's my check engine soon light came on code P0017, P0016 First time from **** Brother's informed me about ** b These are warnings below a recall. They vehicle for codes above service bulletin on 9/2014 and again 2/2019, from manufacture,The vehicle went unchecked never fixed.I spent in total around *****. I went back asked what can you do for me I feel lied deceived about the ** bulletin What i know now make sure you ask *** ***** about. ** bulletin buyer beware.All I was offered was we can buy it back for $100. The manufacture and Ken Garff dropped the Ball I never would of bought the lemon. I purchased the car 1 year after the last ** Bulletin was issued. Shame on Ken Garff the dealer I just went to ,said they don't sell cars with ** Bulletin.The car has been scraped costly engine repair! I will never shop Ken Garff in my day they back up ever car they sell. Times have changed!

I recently used the Ken Garff ******************* They correctly identified and fixed the main issue that I had. Unfortunately, they then suggested about $2K of repairs that were unnecessary. An example is that they recommended a transmission service. That service had been completed less than 6 months and 6000 miles previously. They were either incompetent (making service recommendations solely on mileage) or deceitful. I talked to my trusted mechanic from the place that I had moved from and he confirmed that all of the additional recommendations were unnecessary. I will not be not be using this company again.

Price overage on new MaverickOn September 21, 2022, I ordered a Maverick pickup as a gift for my husband. I worked with ****** through the ordering process. We did not get the pickup until February 1, 2024. We were assured by the people we worked with at ***** that the purchase price of $27,680 would be honored when we picked it up. We worked with **** when we picked it up, he did a great job going over everything on the truck before sending us in to sign paperwork. Again, we took our purchase agreement with us stating that the purchase price was $27,680. At this time, we were told we would need to write the check for the new price of $30,780 and we would get a check back from **** for difference of $3100. I mistakenly trusted Deweys word and wrote the check. We were told by both the finance person and **** that it would take about 6 weeks to get the $3100 check. At this time, we were also told if we DIDNT have it back within 6 weeks to let them know and they would address it. Six weeks went by and we had not gotten the check back so my husband called and was told someone would check into it and get back to him. No one got back to him. Over the course of the past six months, my husband and/or myself have stopped out or called no less than 6 times and talked to 4 different people who either promised to check into it or told us the check should be coming in the next couple weeks. My husband took the Maverick to ***** for an oil change on 7/29/24 and to once again inquire about the $3100. In so many words, he was told it wasnt Deweys problem and wed need to handle it with ******************. After 6 months of working with multiple employees at ******************* and now its not THEIR problem! Have tried repeatedly to resolve with the ** **** *****..dont bother wasting your time.

It was an amazing buying experience. My salesperson, ****** *******, was absolutely wonderful. I was not sure exactly what I wanted and he helped me see multiple different vehicles and trim styles until I found my perfect car. The finance person was also great with no pressure. Their pricing was transparent and I feel like I left with a fair price.

Honda show focus on quantity not quality. The dealership is very focused on making money and not holding up to a simple value. ***************** Service manager **** pill very disrespectful. He trys to make you believe something that is not true.I have spoken with with the owner of Long Beach Honda. Yes he did apologize for his staffs unappreciate behavior. Me and my wife feel very disrespected. I have been a long supporter of Honda. This will definitely change. Respect goes a long way!

Not a very honest business. I would highly recommend taking your vehicle, or buying one literally anywhere else.

I could write a novel on all the items that are coming short of customer service but I'll keep to the big one. I have an ongoing issue since June with repairs to my truck. Two thousand dollars later, three return trips to dealership, and NO follow up from service advisor OR the service manager I am still at square one with intermittent no-start issues that have left me stranded/delayed several times. My fault for keep going back hoping it will be better next time. I've spent several thousand dollars here in the past few years and have never seen the service department this bad. I'm not sure if it's poor OEM parts, workmanship, or both, but it's very frustrating paying for repairs that aren't properly diagnosed. I was told "we don't rebuild your truck". Even if that's the case, I am paying for parts and labor that I am told will fix the issue when it has not. Then they try and double charge me on labor after it being misdiagnosed. Not sure what the next step as I am at a loss of words at this point.

Found a car on their website. Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back and explained what was happening. The mechanic looked at it and we were told it would take 2 weeks to get in the parts and to repair it. Called back to speak to a supervisor and was told the car was sold 8 days later. Horrible Horrible experience!!!! Credit hit got approved but you sold the car right from under me. Everyone I spoke to was incompetent!!!!!!!! I have nothing good to say about this dealership!!!!! And would have given them no stars if I could have!!!!! No one kept their word and we wasted 9hrs and our time driving to get the vehicle. There's no way that car was inspected!!!! The salesman didn't no anything. Just LOST!!!!! Everyone person I spoke with told a different story. They are all to blame!!!! So now im stuck with this hard inquiry on my credit and it was sold to someone else. Money Hungry Snakes!!!!!!!!!