Customer ReviewsforAdvancedMD, Inc.

I had a very disappointing experience with AdvancedMD EMR. Before signing the contract, the sales representatives assured me that I would be able to automatically run monthly membership fees for the patients in my practicea critical feature for my business. However, after signing the contract, I discovered that no one at AdvancedMD seemed to know how to actually set this up. Instead, I was told I would have to manually process these fees every month, which is highly inefficient compared to my current EMR that handles this automatically.The customer service has been equally frustrating. When I email for assistance, I am told that someone will get back to me, but it often takes multiple follow-ups before I receive the information or help I need. The onboarding process has been painfully slow as well. I am supposed to go live with the system in a week, but training hasnt even started yet.Another major red flag is the mandatory year-long contract without any option to trial the system beforehand. Now, to exit this agreement, AdvancedMD wants me to pay for three months of a service that hasnt lived up to its promises.Overall, this experience has been marked by broken promises, poor customer service, and an inefficient system. I regret signing up with AdvancedMD and would not recommend it to other healthcare providers.

Thank you for taking the time to leave the review. I have spoken with the sales *** and with the Implementation manager that is handling your account. While the *** states they did not promise you would be able to do monthly reoccurring charges I understand that is critical to your business model. As for the 12 month agreement someone from our team will be reaching out to you to discuss what options are available.

Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal. AdvancedMD would not give a refund for the thousands of dollars I had already paid into a non-functional system and continued to bill monthly until the one year contract was finished.

Thank you for providing the information in the review. I have spoken to the Implementation Consultant that you worked with and they confirmed that they attempted to duplicate the error and were not able to replicate it with you on the line. They requested a follow up using different computers and never received a response. On the follow up call on 10/4 the office key was signed off on and implementation was completed. We do have a one year contract and the Implementation was completed and the office key created. We wish you the best with your new EHR and success for your practice.

**RED FLAG.**Everyone I talked to, which was restricted to sales, couldn't answer basic software accessibility questions, wouldn't provide a related demo and couldn't help me before I agreed to purchase the software. When I brought up accessibility laws, they shunted me to their legal team. This is a red flag to any large company or government purchaser.

Thank you for the information. I would like to look into this further for you, could please message me your information so we can review, and give feedback to the applicable parties? Thank you