ComplaintsforAndersen Restorations
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased Master Suspension Polyurethane Rebuild kit specific to my 1971 Dodge Super Bee 440 Magnum. Their kit clearly indicates it includes the Sway Bar Bushings needed for the rebuild. When I attempted to install them the sway bar bushings weren't even close to the right size. There was no possibility of making them fit. I contacted Andersen Restorations and was told that they knew it was wrong. They offered to send me rubber replacements, which is exactly what I had just removed from the car. If I wanted to keep using rubber I could have done nothing. Instead I bought a full Polyurethane Bushing kit. The offered a refund of $25 which won't even cover the cost of the part let alone the shipping and taxes. At this point they claim they've done enough by either shorting me on the parts needed or forcing me to purchase the missing parts at my expense from their competition. Additionally, they didn't care at all about the 7-10 days it will take for me to receive and install the parts that were supposed to be in the kit I received last week. For which I paid full shipping and tax, I didn't get a discount on these when I bought due to them shipping me the wrong parts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.