ComplaintsforReady To Ship Cabinets
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Complaint Details
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Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
7/23/24 Tried to iniate purchase of an end cabinet advertised on Etsy. Price was increased a week before advertised sale end. They promised to honor price, but had to purchase through them instead of Etsy. Sales rep asked to see screen print I had of initial posting of sale, cabinet and price. I scanned and sent it to him (Joel). They sent the wrong cabinet - height was to be 30" and they sent a 36" high cab. He tried to say that was what I ordered. I reminded him that I sent him the requested screen print showing cab, dimension and price. He concurred. In my absence my husband installed the cab. When I saw the way-to-high cab I had him take it down. They will not take a return. I said then we can trash it - send correct cab or refund my money. Cannot get anyone to either send correct cabinet or refund my money or even talk to me. 9/11/24 and 16 messages later, I cannot get any communication other than canned 'thank you for your understanding". Etsy cannot help as the order was placed through the company per company requirement. Unknown to me, this was not the correct procedure according to Etsy. Can you help?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.