ComplaintsforJudd's General Store
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 3/22/2022 we traveled to patron Judd's General Store at ******************************************************************. Posted business hours for this establishment are 9:30am -5:30pm. We arrived at 5:00pm and the store was closed. Two women were inside. I knocked on the door wanting to get verification of actual closing time. Neither came to the door so I called. The woman who answered told us they were "dead tired so they decided to close." Further, she falsely indicated she was the owner when I asked for a manager.This business is a historical site garnering much business as a result. For the general public who make the journey to patron this business, it is costly and deceptive to close doors at whim.Business response
04/05/2022
Hey *******, I'm sorry that you feel like you have been wronged in anyway by us closing 30 minutes early. I understand that you went to the googles to see our posted hours but that is not our website and doesn't necessarily have proper and up to date information. Our hours have been removed from our door because we are working on hours of "ish". We are short staffed and we are very busy. I think it is important that you remember to treat people kindly who serve you.
Sincerely, ******* Graff
- still the owner
Customer response
04/05/2022
******
Complaint: 16930299
I am rejecting this response for a myriad of reasons:First and foremost, ****** and/or Apple are the widely respected information pathways used for directions, business information, hours of operation, websites etc.
Second, just removing your posted hours from the door is of no value to patrons traveling to this store. ******Patrons rely on the information posted on ******/Apple/websites to plan and patron business and such. ******Hours of operation need to be updated on these information portals.
Third, this is the owner and payor of the property taxes for this store's parcel (along with a few others) per the ************************** tax records on file;******https://www.washco.****.gov/departments/assessor/
Account# Summary
******* Parcel #:******SG-358-CB******
Situs:******76 ********************************************************************** ST ******, *************** 847700000,******
Acres: 0.40****** Owner:**************************************************************************************************************** PLAT A ****** (SG) Lot:...
Version: 02/07/2022 09:41:33-781 AM to: MAX ****** ******Lastly, my communication with you was nothing less than professional. ******It is impossible to treat any service industry with kindness if not given the opportunity to do so.
******
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.