ComplaintsforBig O Tires
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March of 2022, I had big o work on my truck.paid over $1100. I took my truck to another mechanic and found out it has the same issue. I feel that big o should give me back my money that I paid them to fix it , which they didn'tInitial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September around the 10th, I took my toyota pick up to get a balanced and got charged the amount of $150.00, after the service, they recommended me to replace the lower control arms to make the alignment work better and they quoted me $1000.00 so I said I could not do it at the moment, after a month I decided to go back to get the lower control arms replaced as they suggested, after I picked it up and drove home I felt my truck even worse than it was when I took it in, it was shaking and leaning to the right, I called to let them know and they just told me to check the tires because most likely that is what the problem was, I took the truck to change the tires to a different shop and paid $80.00 for that, after the tires were replaced, the shaking and steering towards the right side continued, I took it back to them to let them know that it was not the tires, so then thay said "maybe" it is the U joint and charged me $400.0 to replace, I just wanted to have my truck in good working conditions so I said yes, but even after going back and forth and after spending almost $1500.00, my truck still not fixed, it seems like they were just guessing. I spoke with the supervisor and besides the the fact that she did not even pay any attention to what I was trying to tell her, she told me that they could only give me $278.00 back, I did not agree with it, but I left feeling that I had been taken advantage of, she promised me to give me a call in two days but it has been almost a week and I haven't heard from them, please help me get all or some of the money they took from me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.