ComplaintsforAshburn Service & Tire Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Services were pre-paid on 02/17/2022 to Remove & Replace Canister Purge Solenoid (Canister Purge Valve) and replace Canister Vent Valve As of today services have not been rendered for the parts and/or laborBusiness response
08/05/2022
---------- Forwarded message ---------
From: Ashburn Service and Tire Ashburn <*******************@*****.com>
Date: Thu, Aug 4, 2022 at 12:25 PM
Subject: COMPLAINT ID ********
To: <drteam@mybbb.org>I have attached a copy of the credit that was issued to *** ***** ******** on July 13th.ThanksAlexBusiness response
08/21/2022
---------- Forwarded message ---------
From: Ashburn Service and Tire Ashburn <*******************@*****.com>
Date: Sat, Aug 20, 2022 at 1:33 PM
Subject: COMPLAINT ********To: <drteam@mybbb.org>, <*****.***@*****.***>Attention Dispute Resolution Team I have attached a copy of credit issued to ** ***** ******** on July 13, 2022. We did not put the credit on hold. The issue will need to be resolved between Ms Thompson and her bank, which is out of our control.ThanksAlex D******Store ManagerCustomer response
08/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Payment was received by the company on August 9th,, 2022 after first rejection.
Regards,
***** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.