Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On January 14th 2023 we purchased a ********** 36" side by side refrigerator from Appliances VA LLC along with a ** washer and Dryer. Within 3 months the refrigerator stopped working. When we had an appliance expert come look at it they said the original compressor had been removed and a new one spliced in. We purchased what we believed and what was advertised as a ********** refrigerator, but we did not receive a ********** refrigerator since an integral part of the refrigerator was removed and replaced.Business response
06/20/2023
On January 14/2023 ************************* bought a ********** Fridge from us, on May 23rd he came to the store and complained that its not cooling. Although our 90 days warranty
had already been expired we offered free services of our technician to fix the issue or an exchange which he refused.
the Photo of the compressor submitted shows its an original ********** Compressor.
the part number ********* *********, Shows ******* Compressor
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4215 Walney Rd Ste G
Chantilly, VA 20151-2950
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.