ComplaintsforeStarland
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Saturday March 25th, I purchased a repair diagnostic service for two electronic devices, A ***** Game ****, and a ******** ******* ***. As my side of the buy in, I paid $15 each for the intake, and would pay more once the items were successfully repaired. Since making this purchase, I have received zero follow up from the business on the status of my orders. I went into the store a few weeks ago to check in-person, but the customer service is so lacking in empathy that the representative who I spoked to simply gave me a "nod" to approach the counter, and told me he had no idea when my items would be ready, and that the reason for the 6+ month delay was losing the staff member who conducted the repairs.Customer response
09/21/2023
This complaint can be closed, eStarLand has fully resolved and provided a refund.Initial Complaint
07/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
eStarland had agreed to issue me $40.26 for order #******** on July 2nd 2022 in a form of a check. As of July 11, 2022, no payment was issued or any update by the merchant.Initial Complaint
05/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I sold them my slim **** ***. They rejected it because there was "no ******" and I'm almost certain I had a ****** when I sold it to them. So I requested they return my **** **** and it freaking costs me $18 to ship it back to me!! So I said okay but then I got the **** in the mail today and I noticed they took the ******, the ac adapter for the ****, and the controller!! Horrible and will never be doing business with them EVER again!!
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.