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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear H. Carter Myers,I hope this letter finds you well. I am writing to assert my rights under the Uniform Commercial Code (UCC), specifically UCC *****, UCC *****, UCC *****, UCC *****, and UCC *****, and to formally discharge the debt that I allegedly owe to your institution. I kindly request that you acknowledge the legal provisions outlined in this letter and cease any further attempts to collect the debt.
Business response
09/26/2023
Good afternoon,
The name, *********************************, is not found in our customer database. Please provide further documentation.
Thank you,
*********************,
Initial Complaint
02/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Sole a vehicle with no liens to Colonial Nissan.They issued a $7,000 check on Feb 13th, 2023. Asked me not to deposit or cash it for 24 hrs (which I found odd, but agreed). I deposited the check on the afternoon of Feb 15th, 2023 (which was more than 24 hrs later).On Feb 17th the check was charged back out of my account and I was charged an additional $8.00 fee from my bank for the charge back. My bank couldn't say why the check was not honored by the car dealer. Said I'd have to contact the dealer.I called the dealer and the "finance manager" couldn't say why. Seemed like he could care less about it. Wouldn't say when I'd hear anything back from the dealership.Business response
02/23/2023
To Whom it may concern,
We issued a check to ******************************* on Feb. 13th.Due to fraud protection on our account, checks have to be cleared through positive pay another fraud protection on our account. The day this check was supposed to be cleared our office manager was out sick. We have since wired the original balance to *********************** bank account. The wire also included an inconvenience fee.
Best Regards,
*******************************, General ManagerCustomer response
02/24/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*******************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.