ComplaintsforThermal Home Exteriors, Inc.
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Order Issues
- Status:
- Unresolved
We signed a contract on March 14th, 2023. Our expected completion date was 60 days from that date. During that time the first deposit was due before the work could start which was $****** paid ******in check, and ****** in cash no receipt have asked for the receipt several times. The work began the contract stated that the 2nd deposit would be due once the framing inspection was completed on May 31st, ************************************* to call for Framing Inspection, but once the inspector came out we failed. The inspector told my builder they do not do partial framing and to please call for an inspection once framing is completed. Per our contract, the other $****** was due after the framing inspection. On June 1st *******'s builder sent a text message stating that he needed the check for the 2nd portion ****** in check and telling us that he would not continue. At this point, we have given him a total of ****** with our house looking a mess. Once the $****** was given and we began to call him on his phone he would send us to his voicemail and always text us can he call us later. From that point on it began with the stalling of getting our things in our home done, Then our deck taking forever to finish. Our gutters are still not up as of 09.05.2023 the additional things that needed to be done completed. The framing inspection is still not done. ***** his boss answered our call before the money was given and now we can't get a hold of him, We have asked for our receipts several times but have not gotten them. ***** is the remainder amount that is due and our work has not been completed as of today we are still waiting to get the framing inspection done by 09.05.2023 ******* is refusing to send his guys out to complete the work until we secure him with a check before he can send his team out to complete the work, Per the contract once the work is completed the ***** is to be paid. This company is run by some dishonest people who overcharge and take people's money before the completion of the job. Things that are still not completed 1. Acid Wash 2. Hole filled with bricks 3. Attic steps moved 4. Boards down in front of the bedroom 5. Gutters 6. Hole in the roof for air vent with bloot 7. Driveway pressure washed from oil from guy leaking truck 8. Yard cleanedBusiness response
09/12/2023
This is just a big misunderstanding and miscommunication between two homeowners and project manager not on the same page and each not knowing what the one has communicated to the other. Everything has been resolved and proper communication has been restored while I was out sick. Project is complete as of 9/13/23.Customer response
09/20/2023
HelloMy name is ********************************** as of 09/20/2023 the project has not been completed yet. We have sent the Owner ***** the remaining unfinished work with pictures.Business response
09/28/2023
Hello everyone.
As of 9/25/2023 all remaining and missed punch list items have been taken care of and resolved. A few things were not done in a timely manner and have been immediately addressed when they were brought to my attention.
All done and closed out, just waiting on remaining balance.
Thank you.
*****
Customer response
09/29/2023
Better BusinessYes, I agree with the owner of this company the work was completed.
*************************Customer response
04/24/2024
Addition to house Had to have another company come out and asset the water in my crawl space Setting water in the crawl space. very High Drainage was not tied in the new section from the old section foundation was not sealed for water proofing Gutter is leaking The brick in the front was done but does not match the existing brick, they did not take the time to find a match.
The work was completed but not correctly done .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.