ComplaintsforPope's Auto Body & Paint Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of the transaction: 01/04/21 Amount: $ 3,000 USD Business Commitment: $ 2,Nature of the Dispute: Discrimination against Customer's 'Social Status', based on looks, or assumption (business with international student / customer, with little to no knowledge and experience in United States). Neglection of fault that business has not provided proper care to the product, possibly due to the assumption. Falsely informed the progress of the service/product, and blamed the fault to the customer, for not contacting the business during the progress, for period of time of approximately two months. No real and clear explanation (avoided) on the delay of the service (highly likely that this even applies to the start of the service). No Invoice provided. Falsely communicated the status of the service. No explanation / apology on failing to finish the service as business's expected timeline. Threatened customer to do take the auto to different body shop after delay, file a claim/law suite. Forcefully hung up and ended conversation with customer. Mocked customer, claimed business sought to help a 'person in need' Continuously bringing up and condemning customer's fault for not contacting the business of the initial date / start of the service (1-2 day), and status of insurance / security deposit (1-2 months). Business's point on delay of service was that, as they thought customer was an international student, they were not sure whether if they will get the money, even after receiving the security deposit after negotiating and settlement of $ 1,000 dollars. Etc. Business's Attempt to solve the problem: 'Free' Service, however, charged additional expenses for a service without customer's consent, at the beginning of the service. Explained delay of service was due to customer not calling in, to check on the progress. 'Discount', but final invoice resulted higher price. Customer's (secondary) Checking Account: ************** Routing Number: *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.