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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired EML Exteriors to install gutters on Nov 4, 2021. The gutters have a gap between the house and the gutters, causing the water to run in the gap instead of into the gutters. You can see daylight between the gap and our dirt and grass seed has washed away twice. I contacted **** on July 11, 2022 about this issue. He has told us 4 different times that he would come to look at it and has no showed every time. I sent him pictures of the gutters and the ruts that have formed since the water runs right behind the gutters. The gutters are serving no purpose right now and when it rains, its almost the same as when we didint have gutters. My husband even texted him and never got a response. Quick to take someone's money but wont fix their work. At this point I'd rather hire a different company to fix this issue since they cant show up or even return texts.
Business response
09/27/2022
I went back and corrected the problem.Customer response
10/03/2022
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. After the rain this weekend, problem still exists, rain is running running between the house and gutter. Regards, ****** ********Business response
10/12/2022
I will call Ms. ******* and set a time to come out myself to fix the leak.Customer response
10/21/2022
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. As of today, October 21, **** has not called to schedule a date for repairs. Regards, ****** ********Business response
11/01/2022
We have set up a time to go out and repair the issue.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.