ComplaintsforSSG Tactical, LLC
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Complaint Details
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Initial Complaint
11/16/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
11/02/2021 I went to buy a gun from the above SSG Tactical, Stafford Virginia. My background check came out cleared. The store call the same day to pickup my weapon. I went the next day 11/03/2021. But my money was not enough to pay in full. I decided to pay $*** out $******. After paying they informed me that I have to do another background check when ready to pickup my weapon. On 11/15/2021 I went there to pay. I filed another background check, they told me they'll call me. I waited the entire day for their phone call but no avail. I went there about 5:45 pm on 11/16/2021. They told me my background came back denied. I asked then what should I do because I have nothing on my record. Have not have even traffic ticket for last 3 years. Then I asked for my money they said not refundable. Do have to come back to do the background again? They said no. But the professional advice the refused to give was doing my background twice less than 30 days will come back deny. They suppose to tell me to wait 30 days to pickup my weapon. This not fair. Thank you.Business response
11/19/2021
Due to the transaction taking place over different days with different staff, there was some confusion between the customer and the staff. However, we cleared the background check with the State Police and the customer picked up his firearm, so this matter has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.