ComplaintsforChuck E. Cheese
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took my daughter to that Chuck E. Cheese location in Herndon, and parked directly in front of their building. As we were leaving the establishment, I realized and saw that someone had severely damaged my bumper. I went back inside to inform the manager of the incident, and requested to review some footages from their cameras. They told me that they did not have any cameras, and the best thing I could do was to just call their corporate office which I did, a couple days later on Tuesday (5/23). I spoke to one rude and professional representative after another from their corporate/customer relations department who showed absolutely no customer service nor an ounce of care that I was an unfortunate victim of a hit and run at their own establishment after even had patronized them that day. So in the end, I requested to speak to the manager of that department, and got the same treatment. That person's name was ********, and she was absolutely no help at all. She refused to assist me with any of my "requests" and even told me to just go ahead and write a review for them if I'd like, and even write to their CEO, then hung up on me. So as of now, I still have a badly damaged car that was caused while parking in front of their establishment and while we were there patronizing them. And to top it off, they couldn't even be professional nor helpful with the matter, but rather treated me very rudely while I was attempting to get some help from their corporate/customer relations department over a very unfortunate, costly, and disastrous incident. So I would, at the very least, like a refund on the money I spent on them that day.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.