ComplaintsforTown & Country Motor Lodge
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Complaint Details
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Initial Complaint
10/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This motel is covered in roaches and filth. I stayed there in July and today is October 14, 2023 and my card was charged $200 overnight for a stay there. I am not the only one this is happening to. Something needs to be done.Business response
11/07/2023
*** ******* resided at at motel with us containing no we’re to live stayed 2 moths I had told her places that would help her churches Christian center she payed very little always had excuse never having the money supp to been 2 people but always had numerous people coming in and her daughters had rented rooms to always thanking me for helping them at the time they paid with credit card we had some issues with our machine wasn’t batching out at the time it was supposed to witch it was corrected but some customers new it hadn’t came out of there account at the time but when it was a few people said it had so I ask to see proof was not able to get from them knowing all the help she received from me I was so upset that she had done this staying all the time she did and saying things she did was very surprised I helped all that I could if u had charged like supposed to dine fir all the people she had she would have had to pay more sorry the credit card machine messed up when i
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.