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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We contacted Showroom Transport on or around August 18th 2023 to have them move a ********* mini bus from Ohio to Oregon. The price we were given was $5600 and we had to pay a deposit of $2800 up front before the transport happened. We decided not to use this company for the transport and called to cancel the shipment request. We talked to the owner, Ty, who let us know that there would be a 10% penalty for canceling the shipment. We told Ty we were unaware of the 10% fee and he agreed to only charge the 10% on the deposit. so our refund would work out to $2520. it has been over two weeks and we have not seen the refund. we have called almost every business day to ask about the refund. When we can get a hold of someone we are told they are working on it. Originally they said it would only take up to 5 days for the refund to happen.Customer response
09/11/2023
Just an FYI about our complaint.
We received our refund from Showroom Transport.
Thank you
Customer response
09/11/2023
Date Sent: 9/11/2023 11:47:16 AM
Just an FYI about our complaint.
We received our refund from Showroom Transport.
Thank youInitial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted Showroom Transport to tow our 5th wheel from New Mexico to Washington. We set up the transport 3 months early but had to cancel. We immediately contacted showroom transport and was told by ** that we will get our deposit refunded minus 10% for canceling within 5 to 7 business days. That was on Sept 22nd, 2022. It is now Feb 2nd, 2023 and still no refund. We have called them over 20 times (literally) and we cannot get anyone to call us back. We did reach ** one time and he said he was going to check on it. It has been 3 weeks and no call back and still no refund. We have exhausted all options to get our money back so we had to file this complaint. We hope that we will get our refund after this is filed.Business response
03/08/2023
March 5, 2023
Thank you for letting us know the details of the complaint.
Since the customer definitely cancelled the order before 3/24/23 which was the initial request for the 5th wheel trailer to be picked up from New Mexico, the customer is entitled to receive a refund of the deposit except for 10% of the total cost of the order.
On February 28, 2023 I hand keyed the refund information into the credit card machine. The customer should see the refund into the **** card early this week.
Respectfully yours.
Miss Emilie L
Showroom Transport
Initial Complaint
12/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had called Showroom Transport on Nov 1st, 2022. I put in a request to have my 30ft RV moved from Tabor City NC to Myrtle Beach SC. Was told that it would take up to 4 days to find a truck to move my RV. I was notified that I would have to pay half of the 796.00 up front. 398.00 was charged on 1 Nov and I was given invoice #68466. I called on 5 Nov, 2022 to be told that still looking for a driver and would be called back immediately when one was found. I was never called again. I waited until 1 DEC and called back to request a refund. Was told by the customer service agent that this move should have already been taken care of and that my request would be forwarded to a supervisor to get my refund.. My refund has yet to be returned. I have called Showroom transport on Dec 20 & left a voice message called again on Dec 22 and yet again on Dec 24 and was told both times that a supervisor would call me to remedy the problem. I just want my money returned. I have had to hire someone else to do the move as this company failed to. I have been extremely patient with this company and all I want is the 398.00 they were quick to charge my card but failed to provide the service for. I have attached a screenshot of the charge to my credit card.Customer response
01/17/2023
From: ************************* <***********************************************>
Date: Sat, Jan 14, 2023 at 4:48 PM
Subject: Complaint # ********-Showroom Transport
To: <************************************>
Good Afternoon
The complaint that was submitted in regards to Showroom Transport has finally been rectified this past week. Deposit was refunded and request no further action be continued.
Thankyou
*************************Initial Complaint
10/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Like other reviews here I spoke with ** after his driver drove my 85K tiny house into a ditch causing significant damage due to obvious driver negligence. The driver was literally half way off of the road and luckily a large tree caught the tiny house or it would have rolled down a hill and been totally destroyed. I called ** immediately and asked if he should call a wrecker to get the house out or if I should as I was aware of someone in the area. He suggested I contact the local service I knew about who came out and not only pulled the house out of the ditch but also drove the house the rest of the way into the driveway because they were concerned about the driver's ability to drive. ** shared that all I needed to do was send the pictures and invoices and they would get it taken care of. Like others here I have called 30-40 times over the last few months during which ** has verbally agreed over the phone to refund my original payment and reimburse me for the expenses I paid for the damage they caused. He has said he has mailed a check, all lies and now has stopped responding at all about the remaining $1600n I am owed. I am writing this as part of my affidavit as I am now pursuing legal action against this absolutely despicable company. I even contacted others on their website with no response at all.Business response
10/26/2022
October 26, 2022
Thank you for informing us of the details of the matter expressed by the customer that also include the customer's intentions.
Merchant Services let us know that the cardholder's account has been credited as a result of the chargeback of the amount the customer has paid to us. We have not challenged it.
Sincerely
Mira L.
Showroom Transport
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.