Customer ReviewsforHilton Worldwide

I recently stayed at the Hilton ****************, and my entire experience was extremely unpleasant. What made it worse is that I was not notified about the ongoing workers' strike before I arrived. If I had known, I would have reconsidered my stay. During my time there, workers were yelling and banging drums until 10 PM every night. The noise was unbearable, and there was no housekeeping service available. Trash and dirty towels were left in the hallways for days, creating an unsanitary environment. Additionally, the line to speak to anyone at the front desk was consistently an hour ******* make matters worse, I was overcharged by nearly $1,000 upon checkout. I was incorrectly billed for parking, and my daily meal credits were not applied. I spoke to the front desk, who assured me the issue would be resolved and that I would be refunded. However, I only received a partial refund. I tried to contact the hotel multiple times, but my calls always went to voicemail, and I never received a call or email back.I escalated the issue to Hilton Honors customer service and opened several tickets, but it took three weeks of back-and-forth with Hilton to finally get a response. Corporate eventually informed me that they would be sending a check for the refund, but it will take 30 days to receive it. They also mentioned that the actual hotel refused to issue the refund, and corporate had to step in to handle ***** someone who stays at Hilton properties for 5-6 months out of the year, this experience was incredibly disappointing. I expect a much higher level of service from Hilton, especially considering my loyalty to the brand. I would not recommend staying at the Hilton **************** unless these issues are addressed.