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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 5th, I paid for a previous water test as well as a future water test along with expedited delivery.On June 28th, I dropped off the water test at our local drug store where pickup happens. I have not received the expedited delivery in the form of email, letter, or phone call, not are any of my calls being returned.Business response
07/16/2024
Our email records show water report 062924-6 Figard was emailed to customer 7/2/24 at ****** which is 3 days after submission including the weekend.
A copy is attached and another copy sent today.
*************************, Ph.D.
Customer response
07/17/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not see record of the original email anywhere in my mailbox but am happy to have the report now. I consider this complaint resolved.
Regards,
*******************************
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Contact Information
7102 Pole Green Rd
Mechanicsvlle, VA 23116-5658
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 2:00 PM |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.