ComplaintsforSalon Del Sol
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I attended my scheduled hair color, gloss (tonal color overlay), and trim appointment on Tuesday, March 5, 2024 6:00 PM with the 'master' designer. The gloss product was not put in my hair. Afterwards, my hair feels like sandpaper and looks dull. I had previously stated I never want red in my hair, for personal reasons, and permanent red highlights were put in my hair. My overall hair color is dirty-looking, and makes my complexion look sallow. The desired hair color as stated is my natural brown with lighter highlights, as I have always received over the past 6 years at this salon. It is now dirty-blonde with red highlights. For the first time in 6 years, the receptionist asked for a credit card that she could store for my next appointment which was 6 months ahead. The stylist told me to please be careful driving home, for no apparent reason.On a prior visit, a receptionist had insinuated that I was suddenly paying cash because I didn't trust her with my credit card. I travel 1 hour and 45 minutes to the appointment, and when the stylist called in sick (so I was told), she only left me a voice message when it was too late for me to notice that I had a voice message. This happened a second time. I complained about this to the corporate office website form. The receptionist no longer works there.On 3/12/2024 and 3/14/2024, I left phone messages at the Salon Del Sol ***************** phone:**************, at *******************************************************************************, for HR / ***** Services, *******************, asking for color correction or a refund for getting my hair color and texture fixed myself immediately as I am beginning a new job in 10 days and am concerned about not having a professional appearance. I have not heard back from her. I would also like to request fuel reimbursement for the 160 miles I travelled for the appointment. I would also like my credit card and personal data removed from the Salon Del Sol technological systems.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.