ComplaintsforPumps For Mom/Neb Doctors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On October 28, 2023 I submitted my personal and insurance information for a Lasinoh hands free breast pump from PumpsForMoms/Neb Doctors. On October 31, 2023 I received a confirmation that my eligibility through insurance was confirmed. On December 6, 2023 I sent the necessary prescription form completed by my doctor. It has my correct insurance information on the form which I have verified on my own copy. I paid the $39 up charge for my selected pump in the same day, and received the pump the following week. On March 19, 2024 I received a bill in the mail for the entire cost of the pump. I checked my insurance claims and there was no attempt to process the pump through my insurance. On the bill I noticed that PumpsForMom had the incorrect insurance company listed, so I emailed for assistance the same day and on ****** 5, 2023. I also made several attempts to call in between those dates and left multiple voicemail messages, but nobody answered or returned my call. On January 16, I got through to someone at PumpsForMom who took my correct insurance information and said they would process it with the correct information and it should be resolved in *********************************************************************************************** that i had a balance for the entire cost of the breast pump that went to a collections company. I again called PumpsForMom every day for two weeks, left messages, and nobody answered or returned my call. The collections company has tried to process the claim but the window to do so expired apparently. I called PumpsforMom again on ****** 20, *************************************************************************************************************************** shortly. The employee I spoke with claims there is no way to contact billing directly and they have no phone number, so this remains unresolved. I would like the bill to be cleared since it was the companys mistake and I made countless attempts to resolve it.Customer response
08/21/2024
Hello! I am reaching out to share that my complaint has been resolved by the business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.