ComplaintsforMonroe Park Towers
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Complaint Details
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Initial Complaint
12/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Dec. 17, 2021, I applied for Apartment #1707 at Monroe Park Towers. I paid $** in application fees for both me and my girlfriend. My girlfriend called Monroe Park Towers at 9:00 AM EST on Dec. 18, 2021 to try and schedule a tour. She was told that no units were available. I checked Monroe Park Towers’ website and saw that the unit was still listed as available. It was also still listed as available on apartments.com. I then called the Monroe Park Towers leasing office at 1:00 PM EST Dec. 18, 2021, to try and clear the issue up. I was also told that no units were available. When I pointed out that the listing was still on their website and apartments.com, it was made clear to me that the leasing office was aware that these listings were still up but someone was moving in already in the next few weeks so they were no longer considering applicants. I requested a refund as I’d applied to an apartment that wasn’t available. I was told that application fees were non-refundable. No man hours will go into processing my application. There is no apartment to apply for. No goods or services are being exchanged for my money. Furthermore, at the time of me writing this complaint (~8:00 PM EST on Dec. 18, 2021), the listings for this unavailable apartment are still up. You can still apply for this apartment and give Monroe Parks Towers free money. Under normal circumstances, I wouldn’t question a company’s refund policy, but this is just in bad taste. There’s no telling how much free money this company has received from this listing as I imagine I’m not the only one that’s gone through this process just to receive nothing in exchange.Customer response
03/02/2022
** ******* ****** ** ******** **** ***** ********* **** *** ******** *** *** ********* ** *** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
At this time, I have not been contacted by Monroe Park Towers regarding complaint ID *********
Regards,
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.