ComplaintsforArrive Alive Driving School
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Feb 2021 I completed my driving course to obtain my Driving License from DMV. I paid $80 for class. After completion the instructor sent me a screen shot of my certificate of completion and informed me that the original copy would be emailed to me. She stated that she will be taking all original copies including mine to DMV. Upon going to DMV Feb 2022 I was told by a rep that my certificate is not on file and to contact "Arrive Alive Driving School" for prof of my completion. ***, the driving instructor told me she will be droping my certificate off at DMV two weeks ago. Never happen. She inform me that she Just got new certificated in the mail and she will be droping them off this week. I ask her to hand my certificate in my hand that way i can be sure DMV will get it. We arranged a time to meet and she never answer my calls, responded to text, or meet me. Ive contacted DMV and they still do not have my certificate on record to date. ***, the instructor has ignore my last two calls and text msg. If Alive Driving School cant produce my driving certificate. I would like a refund of $80 plus any taxes I may have left out. ************. This is the num to Arrive Alive driving school.Business response
06/24/2022
Good afternoon,I have tried to give ********************** his certificate on March 31, 2022 when he told me to meet him at his job crunch he texed me the address and he wasnt there text enclosed.I went to *** on the day I spoke with the *********** and I had to fax the certificate into the *** once it is processed they will give me and update.****** Hazelwood************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.