Customer ReviewsforEclaims

I filed a claim due to a cancelled flight.... The claim was for an overnight hotel stay and rental car. Claim examiner closed the claim without even looking thoroughly through the docs an explanation:1. Claim examiner thought this claim is a duplicate of another claim I previously filed for an entirely separate incident (that other claim was already closed and approved)2. Claim examiner wanted the full credit card # that Chase ******* provided to airline for flight booking, even when this is not a physical card I own, and not related to the car and hotel bookings that I filed claim for.I've called over 3 times to try and appeal the claim closure, and each *** I talk to has absolutely no record of the conversation of the previous call.If you have a credit card that uses Eclaims for travel insurance benefits, you're at their mercy of there or not the "examiner" would fully go over your claim notes and docs.

I used this company for rental car insurance while traveling overseas. While I finally prevailed in receiving compensation, the process was an absolute trainwreck. I am a very organized, detail-oriented person. I submitted every single document (about *****) that was originally requested. I then played "back and forth" over email for many weeks. I'd wait ***** days and get an email saying "we need another document" (sometimes a document I had already sent). I would always send it in within 24 hours. Then I would wait another ***** days. One time I received a verification the document had been received, waited 10 days, heard nothing, followed up, then was told they didn't have the document and I'd have to resubmit. After HOURS spent on this process, I finally received an email stating we were being reimbursed. But it was for the wrong amount (about $900 instead of $2700). Back to emailing and calling. I spoke to a CSR who simply could not understand the wrong amount issue, despite it being clearly laid out on a document I had already submitted. After about two more weeks and several more phone calls I was finally reimbursed. I was out almost $3000 for almost two months. This was incredibly difficult for our family's budget and completely unacceptable. I am so glad to know that our card is switching to a different provider for these services because I would NEVER use this company again. It's absolutely criminal the way I was delayed again and again - seemingly, on purpose. I think the company intentionally made this difficult, hoping I'd give up.

I'll make this short as I could write volumes about the incompetency of Eclaims. They have lost my file three times....they have requested the same information 7 times despite the fact that they have received my info 4 times...going on 3 1/2 months and no end in sight....no one seems to know what they're doing. My thinking is that they hire people whose sole job is to delay payments as long as possible hoping that the customer will just give up and go away.. I wonder if **** is aware of the gross incompetence of the Eclaims organization, if they are they should be embarrased and ashamed. I really don't know how they get away with what they do.

I have contacted them about a claim made in January 17 of 2022 multiple times. Each time I am told that my claim will be processed and all is taken care of then a few weeks later it is closed without payment. They are obviously just not paying claims.

This insurance company is suppose to cover the trip disruptions and baggage claim for Chase ****** Credit Card. You will get a run around your claims to try to file it. The Story In late June 2023, during whole ****** Airlines meltdown due to east coast *****, had flight delays/cancellations on our trip. Our flight was canceled and our bags were checked in with ****** Airlines. We tried to change flight to the next available flight, but there were no seats for the following few days. The customer service representative over the phone told us we can book with another airline and submit a reimbursement. We booked a flight the same day with different carrier. We paid more for the new flight than the cancelled ****** flight. We submitted reimbursement for the baggage delay, as we were not able to track our checked in luggage. The baggage claim worker told us the bags will likely be sent to the destination airport. They never created a claim since they were not able to track the luggage in the system. The credit card customer service representative informed us that we have an allowance to purchase essentials while waiting for baggage. We were told the allowance was $100 per person per day until the luggage arrived and was found and received. The advertised ****** Credit Benefits under Travel Protection states:Trip *********************************** You can be reimbursed up to ***** per person and $6,000 per trip for your pre-paid, non-refundable passenger fares, if your trip is cancelled or cut short by sickness, severe weather and other covered situations.Baggage *************** Reimburses you for essential purchases like toiletries and clothing for baggage delays over 6 hours by passenger carrier up to 100 a day for 3 days.The Outcome It's been a month, I've submitted all available documents for the claim. I've been calling and emailing the company for a month with various departments. The claim status still remains "Pending" and it's not moving forward.