ComplaintsforTriple J Nursery
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Complaint Details
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Initial Complaint
05/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered (2) 3-4' Orangeola Japanese Maple trees priced at $74.99 each ( $149.98) and $10.84 sales tax for a total of $160.82 on my **** ***** card. The order was placed on April 30, 2023 and shipped on May 3, 2023 with an expected delivery date of May 5-8, 2023. I sent 2 e-mail messages to ******** to inquiring about the status of my order and was told they were still in transit and was in some town in ********. My order was delivered on May 11, 2023 at 2:23 pm. I was very disappointed when I saw that the box was from the nursery for I knew it was no way 2 trees could fit in such a small box. The weight indicated on the box was 1.0 lbs. When I opened the box it had 2 DEAD TWIGS inside, not the trees shown on the website. There is no way I would pay $160.82 for twigs (alive or dead). This company use very deceitful photos and descriptions to present their product. I am requesting a full refund for I do not want to conduct business with this fraudulent company. Here is a copy of the receipt info: Order #********** 2 items from TripleJNursery Get help with this order Follow shop Status Delivered Confirmed Shipped Out for delivery Delivered Tracking *** ****************** May 11 2:23pm Delivered ********** ** May 11 9:24am Out for Delivery ******* ** May 11 9:24am Out For Delivery Today ******* ** Shipping to ******** ********* ***** ******* ***** *********, ** ***** United States Price Item Total $149.98 Shipping $16.51 Sales Tax $10.84 Order Total $160.82 Payment Method **** ending in **** Paid on Apr 30, 2023 Your credit card information was not shared with this shop. Purchased Apr 30, 2023 View full receipt
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.