ComplaintsforIndustrial Moto
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Aug 5 2022 I paid for a sidecar to be custom built to my motorcycle, which I had delivered to the business. Jan of 2023 it was completed and I had it picked up and put in storage until July 2023 when I would be in town to use it. Very quickly myself and the group of mechanics I was with determined that it had been mounted incorrectly, thereby rendering it useless. At any speed, turning right would cause the entire motorcycle and sidecar to tip over. The only way to compensate for the improper mounting was to add more weight to the sidecar than it was rated for, to prevent it from tipping. This caused the shock absorber to bend and pop off, and the sidecar wheel mount to bend. In addition, the $250 accessory items that were ordered with the sidecar were forgotten and later sent to me after the bike was delivered. When I tried to install them, I discovered that the mounting holes were never created, so I was not able to attach the seat and grab bar to the sidecar. I reached out to ***** at Industrial Moto about all the problems I encountered, and he has only responded once asking for photos. I have sent multiple emails to him, asking for a resolution, and he has decided to ignore me. Since I am in **********, I do not have many options, so I am reaching out for help in contacting him and getting him to address these problems.Customer response
10/16/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Industrial Moto regarding complaint ID ********.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.