Additional Information for 3 Dimensional Creations

• Qos Dynamics, LLC

• Mr. Rex J Hancock, Owner

Principal

• Mr. Rex J Hancock, Owner

Customer Contact

• Mr. Rex J Hancock, Owner

• AK
• AL
• AR
• AS
• AZ
• CA
• CO
• CT
• DC
• DE
• FL
• GA
• GU
• HI
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OK
• OR
• PA
• PR
• RI
• SC
• SD
• TN
• TX
• UT
• VA
• VI
• VT
• WA
• WI
• WV
• WY

• We accept VISA, MasterCard, & PayPal.
  Purchase orders will be accepted after receiving authorization from your company’s purchasing department.
  Company checks are acceptable when drawn on a U.S. Bank.

• Your satisfaction is important to us and we will do whatever we can to ensure you are happy with your order.
  Order Cancellation
  Orders may be cancelled for any reason, prior to rendering a proof, at no charge.  If we have delivered a proof for your order and you decide to cancel a $10.00 fee will be deducted from your refund.
  Returns
  All personalized products we sell are custom engraved to your specifications.  Once engraved these products cannot be returned as they cannot be re-engraved and resold.  Personalized, custom, and special order items will be replaced if defective but are not returnable.
  If you wish to return a blank or generic product, with no personalized engraving, you may do so within 30 days of the purchase date.  There will be a 5% restocking fee deducted from your refund.  You are responsible for the return shipping costs.  All items must be returned in new condition in the same packaging in which you received them.  You must call us at 703-928-2676 to obtain a Return Authorization (RA) number before sending the products back to us.  Returned items that are soiled or damaged or missing parts are not eligible for a refund.
  Exchanges
  If you wish to exchange a blank or generic product, with no personalized engraving, you may do so within 30 days of the purchase date.  You will be charged a 2% administrative fee.  You are responsible for the return shipping costs.  All items must be returned in new condition in the same packaging in which you received them.  You must call us at 703-928-2676 to obtain a Return Authorization (RA) number before sending the products back to us.  Returned items that are soiled or damaged or missing parts are not eligible for an exchange.
  Damaged or Defective Items
  If there is extensive damage to the exterior packaging carton and you suspect there may be damage to your order, refuse the delivery, and contact us immediately at 703-928-2676. Please have your order number and item number available from your original confirmation email.
  Contact us immediately at 703-928-2676 if you receive a damaged or defective item.  Please have your order number and item number available from your original confirmation email.  We will make every reasonable effort to replace the item in a timely manner.
  Refunds
  Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment. 

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