ComplaintsforWill's Kitchen & Bakery
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This business is a bait and switch operation. I placed an order for a cheescake and a dozen biscuits and paid once the owner responded that he got the order. (Bakers often require payment up front for specialty items). I was given a pickup date. On that date, the owner asked to push pickup one day, which was no problem for me. I followed up three different ways (call, text, ******** app message) what time I'd be there, EVEN after he said "anytime you come will be fine". I showed up on schedule to find the "kitchen" in the bank of a bank bldg locked up tight. Owner went silent....dead silent. Then a couple of days later, he sends a text saying his "cheap phone wouldn't allow him into any apps) so no way to contact me. Strange though, because he had my phone number AND way to text. I asked that he return my $52.00, especially after I wasted an entire hour driving across town to pick up the items on top of that. This man kept my money and then, after the fact, started creating a story about some system requiring an invoice for my review, a deposit, etc. I had paid IN FULL IN ADVANCE. He never produced a product and, to date, has my money. ******* ****** (Will's Kitchen) on Patterson Avenue in Roanoke, VA is a scammer. A THIEF. He "barred" me from placing future orders, Why on earth would I order from him again after he pocketed my money? PS- He has since blamed his issues on cheap phones (again!), needing to buy the best ingredients instead of reliable communication, and is now using trademarks like ******** in his product names (illegal). Offered me $20 so he could keep the rest.....I received NO product, no communication until days after the pickup date, and I spent my own time and gas money driving an hour across town. I would like a refund. This guy has no right to keep money for things he never produced and he needs a way to reliably communicate with customers. Thank you in advance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.