ComplaintsforEastlawn Memorial Gardens
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Eastlawn Memorial Gardens is one of the largest Cemeteries in Rockingham County/Harrisonburg. My father, sister, Uncles, Aunts - all are buried there. The expense of purchasing there is nearly doubled compared to other cemeteries that are nicer and cleaner. My current complaint is that they are burying bodies and throwing clay and rock on top of the plots! They are NOT leveling off the dirt and the cemetery literally looks like a construction zone. My mother is under hospice care and will be buried there soon. I took flowers to my sister's grave today and was shocked to see how bad the cemetery looked. I complained many years ago and things improved. I called them and a young voice said she was the manager, but she could not speak to me about the looks of the property. Who can?Business response
03/22/2024
I would like to thank Mr. ***** for notifying us about this issue. We always inform our families that cemetery cost double about every ten years and advise them to lock the prices in as soon as possible. If Mr. ***** would like to lock in today's prices, before they go up again, I would advise him to call the office and make an appointment. The comment about other cemeteries being nicer and cleaner is a matter of opinion. for every one person who says that we get about 20 who tell us how beautiful our cemetery is. When Mr. ***** complained in our office about some recent burial graves needing attention, we immediately took care of the issue. We fill the graves with the same dirt that comes out of them when we dig the graves. After some settling, we go back and tamp, fill, seed, and straw the graves. This process is usually completed within three days of the burial. If Mr. ***** has any further issues; he can contact me, *** ****** - General Manager, directly at ************. His description of the cemetery looking like a "construction zone" is certainly and extreme exaggeration.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.