ComplaintsforBetter World Better Home Flooring
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Mr. Ernest D***** of Better World Better Home Flooring in March of 2021 to install laminate flooring in the main living area, ceramic tile in the kitchen and foyer. Mr. D***** provided a written quote of $**** for labor and some materials. I paid an additional $*** towards materials once the project was complete. The reason for this compliant is he did not complete the job, the flooring is separating and boards are popping up, and despite agreeing to return to complete the unfinished work/make repairs he has not returned and he will not take any calls. He claims he dissolved the business in May 21, but agreed to come back on a weekend to look at and fix problem areas. The unfinished work includes failure to cut the laminate properly and as a result the floor vents in the living room cannot be put back into place. Because of improper cutting/placement, two floor electrical sockets are unusable, and the laminate around one is improperly cut and would require a new board. Several sections of the floor was left with gaps and now the floor has shifted creating more gaps and in some places the boards are coming up. There is a section where the floor meets two steps as you walk out the front door that was improperly cut and though he tried to hide it by using a wood filler, the filler has come out and you can see the boards are cut wrong. This doesn't include damage done to property by workers. I've tried to work with Mr. D***** and he has continually blew me off. I have email, text messages and voice mail as well as proof of the multiple calls made to him in an attempt to resolve this flooring problem in a civilized manner.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.