ComplaintsforSoestw
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase on this website for a ****** ******* *** ** **** + everything bundle for $59.18 and the purchase was made on 09/01/2021 they keep saying they will email the the tracking number or shipping in order, pls wait. I have asked for a refund several times due to not receiving the product at all and they refuse to refund me. The purchase is under 09/01 ****** **********, CA $59.18 I have documents of the emails and my bank statements.Initial Complaint
12/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a ****** machine with accessories on 10/9/21. Can ntacted company after not receiving for 60 days and only got the response of we can supply tracking number or please wait. I asked for refund twice without response. I had to file claims and speak with USPS to track package down. I could’t understand why they couldn’t find it. When i received the package today (12/29/21) and their were 4 pairs of socks in a bag which made sense why it couldn’t be locate because it is completely wrong item and outrageous for the cost. I was scammed, so Emailed for refund process and no response as of yet again. Attached photo of ordered items and received items.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.