ComplaintsforVinton Car Connection, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I bought a car from this company on May 13, 2023. The price on the card in the window of the car was $6,990. Today, May 27, 2023, when filing the paperwork from the sale I noticed that the base sales price on the car is listed as $7,250. I did not notice this as I signed the paperwork which I understand was my responsibility. But it was also the dealer's responsibility to point out any legitimate reason that the amount was different that the price on the card in the window of the car.Business response
05/27/2023
The customer realized she had purchased a warranty called to apologizeCustomer response
06/08/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, *** *****Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 2013 Nissan Rogue from an advertisement in an email sent from the Responsible Rides Program through ******* ***** ****** ***** from their coordinator ******** ******* on 5/2/2022 for over 12,000 and 18,000miles on it. I was assured that this was a good reliable and affordable car and that she had a good relationship with them specially ****** and they was on the list of car places I could go through. Not even 24 hours of having the car I smelled burnt tire and rubber and the brakes was doing a rolling stop and in order for me to come to a complete stop I had to push the brake down into the floor bed. I called Vinton Car Connection and spoke to *** the owner and let him know what was going on and he stated he would pick the car up from my house to see what’s wrong with it. in the meantime I had to get a rental that I had to pay for until I got the car back. he dropped the car off without my knowledge so I called him to see what’s wrong with it since he didn’t give me any paperwork and he said there was a bend in the brake line and he got it fixed so I had no reason to believe anything else was wrong. Four days later the car will not accelerate past 20 miles per hour and when it tried to go over it would sling shot me right into traffic,so I took it to *********** Garage and did a full diagnostic and was told it had a code of P0744 that had a torn in the transmission and it would need a new transmission and could not be replaced or rebuilt due to the recall for transmission issues with Nissan, I was told the warranty the dealership gave me was bogus and would not cover it and would cost me over 5k and that to contact the dealership to see if they can go through Nissan to get me a new transmission. So I had the car towed to the dealership and he gave me a loner car that was filthy inside and out that got me stranded in ** cause it had no oil, antifreeze and the gas gauge was broke, he won’t tell me where my car is or who is fixing it, how long it will be.Business response
06/08/2022
This customer had an issue shortly after purchase. We took care of it. Then a few weeks later had a transmission issue, we provide a power train warranty with most vehicles, the customers teels warranty company that she has had issues ever since purchase. The warranty company does not cover existing issues. Because she lied to the warranty company, they are sending out their tech to inspect. I did not have to loan her a vehicle and explained that all I had was one that had not been through the shop and she was fine with that. We sell hundreds of vehicles a year and rarely have an issue, because we don’t have a crystal ball, we provide power train warranties on most vehicles. Had customer not lied and try to make the situation would have already been handled.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.