ComplaintsforModded Consolez

• Initial Complaint

  08/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Around February of this year I ordered a modded *** with several games installed in it. I received it but the *** couldn't read the memory cards or save the games. Eventually the hard drive quit working as well. I contacted the seller. Seller  tells me to mail ot back and they'll send me a new one. So I did. A couple of weeks goes by and I didn't receive a new modded *** from seller. Tried to contact them and they didn't respond. So I leave a review on their ******** page warning others of this and they block me on ********. I was upset and messaged them on their website just mostly to give them my 2 cents. They swore they thought they sent me a new *** and they'll send a new one. So I again wait a couple of weeks thinking that should be plenty of time to mail it out and get to me. And again no ***. So I messaged seller again and they give me a tracking number for it. So I gave them a few more weeks thinking this is the last time if I don't receive the modded *** then I'll report. A few weeks goes by and no product again. I kept checking the tracking number and the usps website says tracking number was created but they haven't received it. So I messaged the seller again and asked what's going on. And they haven't gotten back to me.

  Business response

  08/25/2023

  Dear ********,
  I hope this letter finds you in good health and high spirits. I am writing to extend my sincerest apologies for the delay in delivering your recent order from Modded Consolez. I understand the inconvenience this has caused you, and I deeply regret any frustration or disappointment you may be feeling.
  I take full responsibility for the delay in processing and shipping your order. As you may already know, Modded Consolez is a small business operated solely by me. While I am proud of the personalized attention and care that goes into each order, it also means that I handle all aspects of the business, from production to customer service.
  Regrettably, an unexpected surge in orders coincided with a few unforeseen logistical challenges, causing a delay in meeting our usual delivery timeframe. Please accept my heartfelt apology for not meeting the commitment we made to you.
  I want to assure you that I am working tirelessly to rectify this situation. Your order is of utmost importance to me, and I am personally overseeing every step to ensure it is processed and shipped as soon as possible. You have my word that I will keep a close eye on its progress and make certain that it reaches you in perfect condition.
  In the meantime, I understand that this delay has inconvenienced you, and I would like to offer you a [50%] discount on your next purchase with us as a gesture of goodwill. Additionally, I am available to address any concerns or questions you may have. Please feel free to reach out to me directly at ModdedConsolez@*****.com.
  Once again, I am truly sorry for any inconvenience caused, and I genuinely appreciate your patience and understanding during this time. Your support as a valued customer means the world to me, and I am committed to ensuring a positive resolution.
  Thank you for giving me the opportunity to serve you, and I look forward to restoring your trust in [Company Name]. Your satisfaction is my top priority.
  Warm regards,
  Modded Consolez

  Customer response

  08/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩