ComplaintsforAbdul Hassan
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The dates of transaction were March 16 and June 1, 2021. The amount of money that was spent was a $500 deposit on March 16, 2021 and $2,000 final payment on June 1, 2021. What was to be provided was pictures and video of a wedding ceremony. The the nature of the dispute is that Mr. Hassan, has been contacted a number of times for a job that was done on May 30, 2021. He promised my wife and I that he would take our pictures, film video, and broadcast our wedding on ****. After our wedding we made contact with him on June 18, August 2, and September 20, 2021 to get updates on our wedding footage. Finally, in October 2021, 4 months after our wedding, we received video footage from the wedding via usb, and a restricted web link that has all of our pictures. Pictures selected for edits were sent to Mr. Hassan on October 12, 2021. On October 26, 2021, we sent Mr. Hassan edits needed to the video footage. Emails were sent on December 9 and December 27, 2021 for progress updates because we heard nothing in the two month timeframe. We sent another message to Mr. Hassan in early March and he reached out to us on March 4, 2022 after we threatened a full refund. Mr. Hassan sends wedding footage in mid-March that is still not fully edited and to add there is no access to the web link for our pictures. Edits to the video were sent on March 20, 2022. Our anniversary was on May 30, 2022 and still nothing today to share with friends and family. Another attempt to reach out to Mr. Hassan was on June 22, June 29, July 6 and on July 19, 2022 via email and whatsapp, text and phone call. Mr. Hassan has not tried to solve the problem after emails sent on March 20, June 22, June 29, July 6 and on July 19, 2022. Not an email, text, or phone call from him to this day. Account/order/tracking number: N/A, only money transfers via *****.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
16579 Bramblewood Ln
Woodbridge, VA 22191-6014
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.