ComplaintsforMagsConnect.com
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So recently I signed up for subscription called FYE backstage and with that subscription comes magazines another partner company and they send you out your first two magazines or three magazines of your choosing and to get you to sign up for those magazines and when I called to let them know I never received the magazine they didn't want to help me they were uncaring and they didn't try to fix the problem whatsoever and they kept lying to me talking about them it was sent to the wrong address and once I told them what just send it to me they said well it expired already and I told him why I know for a fact that didn't expire because you guys are appearing with this subscription every time someone signs up they give guys the option if they want to go for magazines as well so I know for a fact that it didn't expire or they stop doing it so they lied to me on multiple occasions and didn't want to try to fix the problem I just want what was told that I was going to get that I never got.Business response
01/30/2023
Hello subscriber,
We have searched our records for your account however we were unable to locate any subscription to your name or address.
As well, we do not offer the magazine title you mentioned in your complaint.
Please ensure that you placed the original subscription with MagsConnect, otherwise we cannot assist with your inquiry.
If the subscription was placed with another company, please contact them or the publisher directly.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.