ComplaintsforVermont Generator Systems, Inc.
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Complaint Details
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Initial Complaint
10/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Vermont Generator Systems completed installation of generator hardware and part of web based monitoring system on July 17, 2024. Since that time has not returned to complete work remaining on monitoring system. Several phone calls have failed to get results and access to my house will end October 28 after which time we will need the monitoring system to be sure that generator is operating.Business response
10/16/2024
This is unfortunate as this is the first complaint in 21 years.
Also unfortunate is this complaint should fall on ************** and not VGS.
Kohler recently sold its generator division and the on cue platform that he is speaking of is discontinued and the factory is rolling out a new program currently.
VGS has no control over this on cue program at all and it is also an accessory to the generator system.
This system was installed and commissioned in a timely manner at a fair market cost.
The complaint cant be resolved at this time until Kohler is up to date with their product
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.