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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Natural Form sells mattresses online using this policy as inducement: https://naturalform.com/100-night-sleep-trial/ I bought a mattress on 2-3-22 for $1,595.00. The matttress was unsatisfactory and we requested a return promptly in writing. We were called by someone who indicated another person would follow-up soon to make return arrangements. After a month, there has been no follow-up. Calls and emails go unanswered. Today someone at Nature Form hung up on my wife ******* when she called again seeking resolution.
Business response
04/07/2022
************************* has been taken care of. I have attached emails from ***** explaining that his mattress was picked up.Customer response
04/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.