ComplaintsforHartigan Company

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Service: 12/28/23 Amount: ****** I am writing to formally file a complaint against Hartigan regarding a recent service experience. I am a customer of ******************** and recently experienced an overflow of my sewage tank. I immediately arranged for the tank to be pumped and called a service provider to assess the issue.Upon inspection, the Hartigan technician discovered that during a previous repair, the float valve in the system had been replaced, but crucially, the necessary weights were not attached. These weights are essential for the system to function correctly. The technician found no other issues, and once the float valve was properly weighted, the system began operating as expected.Despite the fact that this issue was directly related to the improper installation during the previous repair, I was initially charged both for the pumping and the service call. After contacting Hartigan and raising my concerns, I was informed that I would not be charged for the service call, but I was still billed for the pumping of the tank. I was told that this charge was due to the amount of time that had passed since the repair.I find this resolution unacceptable, as the root cause of the problem was a clear oversight during the initial repair, which was not my fault. I am seeking a full reimbursement for the pumping charge, as it was necessitated by a fault in the original repair carried out by Hartigan.As a customer, I expect a ********************** to take full responsibility for their work and to act with integrity in resolving issues that arise from their own mistakes. Trustworthiness and accountability are crucial qualities for any service provider, and I hope Hartigan will demonstrate these values by promptly addressing this matter and ensuring it does not happen to other customers.Thank you for your attention to this issue. I look forward to a fair and prompt resolution.

  Customer response

  08/31/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hartigans sent a technician out to evaluate our septic tank. They were here for less than an hour, according to our neighbor because we were not home at the time, and charged us for 2 hours which resulted in a $380 bill. I understand that might be their standard initial rate for a technician, but all we got was an invoice with our Bill and no follow up phone call. The result of their visit was that we might need a new pump (according to the invoice), which had already been established when they came and pumped our tank several weeks before hand at $530. I had also left out a pry bar for the technician to use in order to open the tank. HE TOOK MY PRY BAR (which is a $100 pry bar) AND I HAVE NOT SEEN IT SINCE. So we are now $910 in with them, plus missing a $100 pry bar and our tanks are once again full. I have tried to resolve this issue by calling them multiple times over the past 2 weeks and have not heard back. Each time I have called they say they have created a "ticket" and I would get a call back within 48 hours....it is now day 11 since I made the first phone call. I feel as though someone coming on your property when you are not home and walking off with a piece of your property (the pry bar) is theft.

  Business response

  09/13/2022

  I have spoken with the customer and explained that the first hour charge is anything up to and including the first hour.  The technician on site thought the bar had been left by a pump truck driver and did not realize it was the homeowners.  Since the filing of this complaint we have installed a new effluent pump at the customers residence and provided him with a new bar.

  Customer response

  09/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩