ComplaintsforvCita

• Initial Complaint

  05/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  xCita is trying to bill me for a service never ordered nor have ever heard of. It tells me that it is a PayPal order just one problem with that. I have never used PayPal nor have an account with them so that would be impossible. When I confronted them by phone they hung up very quickly.

  Business response

  06/07/2024

  Dear ******************************,

  Thank you so much for bringing this matter to our attention.

  At vcita, we work to prevent abuse of our platform and have mechanisms to assist us in preventing spammers from sending unsolicited contacts such as this.

  Unfortunately, no measures are perfect and it looks like this spammer made it past these mechanisms.  After completing a thorough investigation into this matter, we have closed the offending account and have added additional measures to prevent this behavior in the future.

  Once again, thank you for contacting us about this issue.

  If you have any further questions or concerns about this matter, please let us know by contacting us directly at **********************************.

  vcita customer support
  

  
  

  Customer response

  06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had a terrible experience with Wisestamp (a vcita company) and still have not reached a resolution. Last August of 2021, I wanted to try out their services but thought I was signing up for a free trial followed by a $5/a month charge that I could cancel at any time. Instead, I was charged $69.60 after the free trial. I reached out to customer support to request a refund and to cancel my subscription. Their customer support agent (named *******************) wrote the following: "No worries, your subscription has been canceled and your payment has been refunded. You should see the transaction on your bank statement in a few business days." However, no refund was ever received. To my surprise, I noticed yet ANOTHER unauthorized charge of $69.60 a few days ago on my bank statement, over a YEAR after I should have 1) received a refund for the first charge and 2) had my account and subscription terminated. At this point, Wisestamp needs to refund me a total of $127.20 and I expect them to ensure that this will never happen again. If I do not reach a resolution, I will have no choice but to dispute the charges with my bank and request a new credit card number so that this does not happen once more. What a waste of my time, energy, and finances.

  Business response

  09/07/2022

  vcita, Inc.
  227 *************** #***
  ********, ** 98004
  To whom it may concern:
  We are sorry to hear ***************** had a bad experience with WiseStamp (a
  vcita company). WiseStamp is an email signature tool helping hundreds of
  thousands of professionals and companies easily design and manage their
  and their companys email signature. At WiseStamp we offer a variety of
  subscription tiers as well as a 14-day money back guarantee option from
  the purchase date.
  ***************** signed up to a Wise Stamp subscription on August 20, 2021. The
  exact amount of $69.60 and the billing cycle are clearly stated at our
  checkout page. In addition, every customer receives an email
  confirmation, which includes the amount their card was charged.
  Roses first refund request to our team was sent on August 20th, 2021 (A
  Friday). Our company policy and process in these situations is to offer a
  full refund while asking for the reason for termination. We can see that in
  this specific situation although the effort was made to process the
  cancelation request. For some reason the subscription was not canceled
  last year which resulted in Rose being billed again automatically this year
  and we apologize for that. We will clarify the process with the team to
  avoid this in the future.
  Rose made it clear in her following email in 2022 that the subscription has
  not been terminated as she was billed again and received a full refund for
  both years in the amount of $139.2 on August 31st, 2022.
  We've tried to engage with ***************** for several days now through email
  and phone to apologize and inform her that we've refunded the full
  payments for $139.2. We also removed her for any future billing activity
  with our company.
  At this stage we've exhausted all efforts to amend the situation with Rose
  ****.
  Please close this complaint as vcita and WiseStamp have complied with
  the request of this customer.
  Sincerely,
  Motty Porshian
  V.P Operation and Customer Success
  WiseStamp
  vCita, Inc.
  W: www.vcita.com I E: *******************************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩