ComplaintsforGuardian Security
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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i have been paying them for years but they just purchased another company and changed names and have been completely unreliable since they changed the name. I want them to refund what I paid them since they changed their name. The equipment which is not working well is connected to an older version of their new company which was good, reliable and responsive. iCustomer response
01/12/2023
When I discovered the alarm went off as a mistake and sent of false alarm to police, I thought maybe the battery was low. The technician was supposed to come on Monday 1/9 between 10am-12pm to check it out. I called at on 1/9 at 7:30am to see if they can come earlier because I have appointments. They said, they can come around 10:30am. I saw the truck around 11:30am, but they did not stop. I ran after the truck. Later, the business cancelled the service because they don't like the behavior because they thought I tried to open the truck's door. I have been with them for 10 years.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.